Effective Date: 01/11/2026
Factory Interiors (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.factoryinteriors.com. By using our site, you agree to the collection and use of information in accordance with this policy.
We collect information from you when you:
Place an order
Contact us via email or phone
Subscribe to newsletters or updates
Use our website (automatically collected through cookies, analytics, and tracking technologies)
Types of information collected may include:
Name, email address, phone number, and shipping/billing address
Payment details (processed securely and never stored on our servers)
Purchase history and customer service interactions
Browser type, device, IP address, approximate location (derived from IP), and other technical data collected via cookies or analytics tools
Website interaction data such as pages viewed, time on page, clicks, scrolling behavior, and referral/exit pages
We use your information to:
Process and fulfill orders
Communicate with you regarding your order or inquiry
Improve our website functionality, checkout reliability, and overall user experience
Monitor and troubleshoot site performance and errors
Notify you of promotions, new products, or updates to this policy (unless you opt out)
We do not sell or rent your personal information. Your data is shared only with trusted third parties as needed to operate the website and complete transactions (e.g., shipping carriers, payment processors, analytics providers).
You can manage your information by contacting us directly. You have the right to:
Access the personal data we have on file
Correct or update your information
Request deletion of your data (subject to legal/accounting requirements)
Opt out of marketing communications at any time
To do so, contact us via the email or phone number provided below.
We take strong precautions to safeguard your information:
Sensitive data (e.g., credit card information) is encrypted and securely transmitted using SSL (“https”)
Access to personal information is restricted to authorized personnel only
Our servers and systems are maintained in a secure environment
Despite these efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
When placing an order, you will be required to provide personal and financial details necessary to complete your transaction. This information is used solely for billing, shipping, fraud prevention, and customer service. If there are issues processing your order, we may use this information to contact you.
We use cookies and similar technologies to:
Improve user experience and navigation
Identify repeat visitors and maintain site preferences
Track browsing behavior to enhance site content and performance
Measure marketing and advertising effectiveness
Cookies do not inherently include personally identifiable information, but they may be linked to identifiers such as your device or browser.
You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.
Our website uses analytics and tracking tools to help us understand user behavior, improve site performance, and troubleshoot checkout issues. These tools may collect:
Pages viewed, time on page, referral sources, and navigation patterns
Mouse clicks, cursor movements, scrolling activity, and other interaction data
Device/browser information and approximate location
Technical signals and error logs to help diagnose issues
Heatmaps / Heatmap.com: We use Heatmaps (Heatmap.com) to better understand how visitors interact with our website, including through visual “heatmaps” and session-based interaction analytics. Heatmap.com may collect interaction data such as clicks, scrolling, and page navigation, and it may also collect technical data (such as device/browser type and IP address). This information is used to improve website usability, detect errors, and reduce checkout friction.
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the site after changes are made constitutes acceptance of the new terms.
While we strive to keep information accurate and current, errors may occur, including pricing or availability. We reserve the right to correct such errors and to cancel or refuse orders placed based on incorrect information.
If you have any questions about this policy, please contact us:
Contact Us Page
Phone: (888) 269-6287