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Privacy Policy

Effective Date: January 11, 2026
Factory Interiors — www.factoryinteriors.com

Factory Interiors (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our site, you agree to the terms described in this policy.

1. Information We Collect

We collect information from you when you interact with us in the following ways:

  • Place an order on our website
  • Contact us via email or phone
  • Subscribe to newsletters or product updates
  • Browse our website (automatically collected via cookies, analytics, and tracking technologies)

The types of information we may collect include:

  • Name, email address, phone number, and shipping/billing address
  • Payment details — processed securely and never stored on our servers
  • Purchase history and customer service interactions
  • Browser type, device, IP address, and approximate location derived from IP
  • Website interaction data: pages viewed, time on page, clicks, scrolling behavior, and referral/exit pages

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, inquiries, and account activity
  • Improve website functionality, checkout reliability, and overall user experience
  • Monitor and troubleshoot site performance and errors
  • Send promotional communications, new product announcements, or policy updates — unless you opt out

We do not sell or rent your personal information. Your data is shared only with trusted third-party service providers as necessary to operate our website and fulfill transactions — such as shipping carriers, payment processors, and analytics providers.

3. Your Rights & Choices

You have rights over the personal data we hold about you. You may contact us at any time to:

  • Access the personal data we have on file
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal or accounting requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, please reach out using the contact information in Section 10 below.

4. Data Security

We take meaningful precautions to protect your information, including:

  • SSL/HTTPS encryption for all sensitive data transmitted through our site
  • Restricted access to personal data — limited to authorized personnel only
  • Servers and systems maintained in a secure, controlled environment

Despite these safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and exercise caution when sharing personal information online.

5. Orders & Payment

When placing an order, you will be asked to provide personal and financial details necessary to complete your transaction. This information is used solely for billing, shipping, fraud prevention, and customer service purposes. If there is an issue processing your order, we may use this information to contact you.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve user experience and site navigation
  • Recognize returning visitors and preserve site preferences
  • Analyze browsing behavior to enhance site content and performance
  • Measure the effectiveness of marketing and advertising

Cookies do not inherently contain personally identifiable information, but they may be linked to identifiers such as your device or browser session. You can manage or disable cookies through your browser settings; however, doing so may limit certain features of our website.

7. Analytics & Session Tracking

Our website uses third-party analytics and tracking tools — including Cloudflare, Google Analytics, Meta Pixel, Stape, and Heatmap.com — to help us understand visitor behavior, improve site performance, and resolve checkout issues. These tools may collect:

  • Pages viewed, time on page, referral sources, and navigation patterns
  • Mouse clicks, cursor movements, scroll depth, and other on-page interaction data
  • Device and browser information, and approximate location
  • Technical signals and error logs used to diagnose site issues

Heatmap.com: We use Heatmap.com to visualize how visitors interact with our pages through heatmaps and session-based analytics. Data collected may include clicks, scrolling behavior, page navigation, and technical identifiers such as device type, browser, and IP address. This data is used exclusively to improve usability, detect errors, and reduce checkout friction.

8. Policy Changes

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

9. Accuracy & Website Content

We strive to keep all information on our website accurate and up to date. However, errors may occasionally occur — including in pricing or product availability. We reserve the right to correct such errors and to cancel or decline to fulfill orders placed based on inaccurate information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us: